South Shores Auto Service
1675 S Franklin St Rd
Decatur, IL 62521
217-429-5870
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SUN MON TUES WED THUR FRI SAT	Closed 7:30AM - 5:30PM 7:30AM - 5:30PM 7:30AM - 5:30PM 7:30AM - 5:30PM 7:30AM - 5:30PM Closed
Saturday hours 8 - Noon by appointment only

HOME > CODE OF ETHICS

CODE OF ETHICS

To perform high quality repair service at a fair and just price.
To have a sense of personal obligation to each customer.
To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
To use only products which are safe and which provide service, which equals or exceeds those recommended by the vehicle's manufacturer.
To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
To give the best customer service possible and in the case of any disputes, to provide a prompt and amicable resolution.
To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
To notify the customer if appointments or completion promises cannot be kept.